•       How do I place an order?

The best way to place your order is at www.pinoporte.com You may also fill out our contact form to get in touch with customer service for a more personalized shopping experience.

  •       What are your office hours?

Our offices are open from 9am - 5pm Eastern Standard Time. Office and warehouse are closed on the weekends and all major holidays. The best way to contact us is by filling out our contact form or via our social media channels.

  •       What forms of payment do you accept?

We currently accept all major credit cards.

  •       How fast will my item ship?

If you choose Standard Shipping at checkout, your order will leave our warehouse within 1-3 business days. We ship from the New York City metro area and are closed on weekends and major holidays. Continental U.S. orders usually arrive within 3-7 business days. If you need faster shipping it is available for a fee.

  •       Do you offer expedited shipping?

Yes, for a fee. Just make sure you select Next Day Air, Two Day Air, or Three Day Priority as your shipping method when you check out. Orders with expedited shipping will leave our warehouse the next business day. Note that we are closed on weekends and major holidays. So, if you place an order on Friday, Saturday, or Sunday it will not ship until Monday.

  •       Do you ship to any other countries outside the USA?

Yes!  We currently ship to Canada and a few other select countries. If you are interested in us shipping to your country, please fill out our contact form and include your city, state/providence, and country. We will check to see if we can ship to you and estimate how much shipping will cost. Shipping charges will apply to any order shipping outside the USA and these should be calculated at checkout. You, the customer, are solely responsible for any extra duties and taxes charged by your city/state/country, as we can not calculate these fees at this time. 

  •       How do I know if my order went through?

Once your order has been submitted, you will receive an order confirmation through your email. Please keep this confirmation for your records. This email should arrive within a couple minutes of you placing your order. If you do not receive this within an hour, please fill out our contact form to check on your order.

  •       Can I track my package once it has shipped?

Once your order has shipped, you will receive a shipment notification email that contains the tracking number for your package. Please note, it may take up to 24 hours after you receive this email for the tracking number to register in the FedEx, UPS or USPS tracking system.

  •       What do I do if I ordered the wrong item or need to cancel my order?

We make every effort to ship your items as soon as we can, so you can enjoy them as soon as possible. If you need to cancel or change your order please fill out our contact form as soon as possible. If your order has not shipped yet, we will make every attempt to cancel your shipment before it leaves. If your item has already left our warehouse, your order will be handled as a normal return. Any shipping charges that are incurred as a result of the item being shipped or returned will be the responsibility of the customer. 

  •       Do you have a store where I can purchase your products?
We currently sell our PINOPORTE products on our site only.  We will be expanding distribution in the coming months and seasons ahead to fine quality retail partners across the country. Please check out our Store Locator page as we grow to find a store close to you.